please help about the xilero server!!!!

[alexis]

xilero server i'm playing, to many times my character is blocked by the game master, i dont know why, i dont have any report or breaking the rules, i'm only playing in the net cafe, i'm always playing in that sever, almost 200$ i already pay in the cafe every time i play, but they blocked my character, i'm always crying because of my character, please me!!
can you talk the game master, the head master to unblocked my character,
MY account

server: xilero main
character name: -=AleXiS=-
time i blocked: sept 24,2006 5:30pm